Q:How and when do you ship the items I ordered?
A:The shipping method we normally use is EMS which is a door-to-door delivery services. The items you ordered will be shipped after your successful payment.If EMS cann't arrive in your country,we will send them by Hongkong Post,if you don't like it,please tell us,we will send them with DHL,TNT or UPS after you pay more US$15.00.
Q:How long does the delivery take?
A:The items you ordered may arrive in 6 to 10 days if shipped by EMS,DHL,TNT,UPS after your payment is confirmed. If sent by Hongkong Post,it need about 20-30 days.
Q:Do you ship the items internationally?
A:Items can be shipped to all over the world.
A:Ordering and paying for online orders is both safe and secure.We collect pertinent information from you to process your orders and provide you with the information/goods you requested. We will not pass your information onto any third parties. We only share your information such as your name, correspondence address and telephone number with the third parties working on our behalf to complete your order, such as EMS.
Q: How long does shipping take?
A: The shipping time will vary based on where you are located and whether the product you order is in stock. we will notify you the estimated delivery time of your item. If your Jeans is in stock, we will deliver it to you within 6-10 working days.
Q: what happens if my shipment is lost or stolen?
A:It is unlikely that your package is lost or stolen. If we approve that your order disappears, we will send you another order. But if the postal service delivers the order to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your order.
Q: What methods of shipping do you offer , and what can you tell me about them?
A: Shipping using EMS service is included in the price of your order, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it available. The delivery time is from 6-10 working days.
Q: It's been two weeks, where is my order?
A: The delay doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your order is sent out, we will provide you with a shipment tracking number at our own discretion. This tracking number will automatically be emailed to you. Meanwhile, you will receive our notification. So you do not have to email us asking if your package has been shipped.
Q: I ordered and recieved the package,but i want to change it for some other model, What are my options?
A: If you have made a mistake in ordering a wrong item and want to change for a different model, we allow an exchange process within 3 days of receiving the item and a $20 Handing & shipping cost will apply.
Q: Will the funds be paid immediately or after I get the goods when I purchase by Credit Card?
A: The funds should be paid immediately by Credit Card or other ways. If the products'quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you.